Make a Claim

We've made it really easy for you to make a claim on your travel insurance should anything unexpected happen.

By telephone:

If you are in New Zealand and need to make a claim, please call give us a call on:

0800 694 777

If you are overseas and need to get in touch, please call our Emergency Assistance collect call (reverse charge) number

+64 9 969 5550

Our Emergency Assistance team is available to help with any emergencies you may have whilst overseas. For more information on our Emergency Assistance service, click here.

By completing a claim form:

Alternatively, you can download one of our claim forms here. Just complete and post it back to us at:

The Warehouse Travel Insurance
PO Box 298
Shortland Street
Auckland 1010

We aim to settle your claim as quickly as possible, so please advise us of your claim as soon as you can with the following information.

For medical (and related expenses) claims, please advise:

  • what happened, when and where the event occurred
  • full details of the injury or illness, including symptoms (if any) and whether you have suffered from these conditions before
  • the amount and type of medical expenses you're claiming for

  • a doctor's report or certificate (if received).

For all personal effects, money and documents claims, please advise and provide (as applicable):

  • proof of purchase, date and price
  • replacement cost

  • police or transport provider's acknowledgment of loss or damage.

For all claims we require:

  • date of event
  • details of claim

  • details of expenses (provide accounts and receipts for all costs being claimed for).

The excess you will have to pay

The excess is the contribution towards the claim that you will have to pay. Please check your policy schedule and wording for details about your excess. An excess is deducted for each and every event.

the warehouse