Contact Details
Emergency assistance
If you become sick or have an accident, you don't want to wait long for help. With one phone call our emergency assistance number puts you in touch with trained professionals who are able to help. This service is available 24 hours a day, seven days a week.
Reverse charge/collect: +64 9 969 5550
Claims & general enquiries
If you wish to make a claim on your return to New Zealand or ask questions about this policy you can call us on:
Phone in New Zealand: 0800 694 777
Problems with this website or processing your credit card?
Please email us at travel@twtionline.co.nz and we will call you back during business hours. Do not include credit card details.