FAQs
Travel Questions
What do I need to think about when taking an overseas holiday? Any tips or information about safety?
The New Zealand Ministry of Foreign Affairs and Trade has a useful website.
I've heard that passengers on flights leaving the country will be grounded unless they comply with strict new guidelines for taking liquids on board.
Additional security measures were introduced on 31 March 2007.
These measures will apply to the carriage of liquids, aerosols and gels taken on board aircraft in carry-on baggage for all international flights leaving New Zealand. These measures will result in additional security checks at New Zealand's international airports.
Any liquids, aerosols and gels that passengers want to take in their carry-on baggage will have to comply with the following requirements:
- all liquids, aerosols and gels must be in containers of 100mls or less
- passengers must carry their 100ml containers in a re-sealable transparent plastic bag of 1 litre volume (this is a re-sealable sandwich bag like those available at your local supermarket)
- each passenger, including children, will be allowed to carry on one, 1 litre transparent plastic bag
- the plastic bag must be re-sealable and presented separately from all other carry-on baggage at the screening point
There are exemptions for personal medications, baby products and dietary supplements in liquid, aerosol or gel form
Click here for more information
It is important to remember that some aspects of the new standards may vary from country to country and may change over time.
Policy Questions
If children under 21 are only travelling with their parents one way (i.e. if they leave with their parents and come back on their own) are they covered?
No - they are considered as 'not dependent on parents during travel', so they need to take separate insurance for them. If they are under 16 years old they are not eligible to take this policy.
Does the policy cover for loss of any deposits made?
Yes - In case there is a cancellation of travel due to unexpected reasons, you can claim for any deposits (the non-refundable portion) made towards the cost of your travel.
When does the policy start for cancellation of travel?
As soon as you buy the insurance.
When does the insurance start and end?
Cover under all other policy sections begins when you start your overseas holiday. It ends on the date specified in the online application form.
Do we need to take additional insurance on a rental vehicle besides this one covering us?
Yes you need to arrange insurance for a rental vehicle however this policy will cover you for the insurance excess on the rental vehicle up to $2,500 which will cover most policies.
What happens to the costly items we carry with us while travelling such as a camera. Can we pay extra to cover this?
No - the maximum the cover pays is $2,000 for any one camera or item of portable electronic equipment (including its attached or unattached accessories) The maximum amount we will pay for any event is $10,000 for an Individual Plan of $20,000 for a Family Plan.
Should I register my travel details with the Ministry of Foreign Affairs and Trade before I travel?
It is highly recommended all New Zealanders register online before you travel. This allows the Ministry of Foreign Affairs and Trade to contact you if there is an unforeseen crisis, or if you have a family emergency while you are overseas.
For more information click here.
Need a Refund?
Money back guarantee
If for any reason you wish to cancel your travel insurance before you depart, we will cancel your policy and provide a refund, provided that you have not made any claims under the policy.
If you have already begun your travels or have made any claims under the policy, we will be unable to provide any refunds.
To apply for a refund, please submit your request using our Contact Us form (https://www.twtionline.co.nz/The-Warehouse-Travel-Insurance/Contact-Us.aspx), with details around your request for a refund - such as your full name, policy number and contact details. We will reply back to you during normal business hours (excluding public holidays and weekends) and make arrangements for the refund back to you as soon as we can.