Emergency Assistance

If you want to make a claim on your travel cover whilst you are still overseas you can call us toll free (reverse charge), 24 hours a day, 7 days a week, on:

+64 9 969 5550

Emergency Assistance is for emergencies only, for all other claims upon your return to New Zealand please contact us on:

0800 694 777

When you call, we require:

  • your name
  • your policy number and plan
  • details of your emergency

  • a contact phone number, including an area code

You must contact Emergency Assistance if:

  • you are to be hospitalised
  • you need to see a doctor or are to be hospitalised in the USA
  • you require emergency air transportation (or repatriation) back home
  • you have to curtail your travel
  • you require assistance with legal problems
  • you require advice for replacing lost passports, money and other lost documents

  • you need to arrange emergency funds

If you are the Patient:

You are enrolled in the Global Excel Network programme in the USA. Prior to receiving services or incurring expenses, please contact Emergency Assistance on the 24-hour collect call (reverse charge) number above immediately. Our Emergency Assistance team will direct you to the nearest preferred medical provider in your area.

If you are the Provider:

All Warehouse insured travellers are enrolled in the Global Excel Network programme in the USA. Prior to rendering services, please contact our Emergency Assistance team at the 24-hour collect call (reverse charge) number above. Failure to call may result in delayed payment to you for your services.

the warehouse